Frequently Asked Questions

Q: How secure is shopping on this website?
We take your privacy and security seriously. Our website is protected by industry-standard encryption, ensuring your personal and payment information is always safe.

Q: Can I make changes to my order?
Yes, you can. Please email us at support@homefurniturewarehouse.co.uk or call 0123 456 7890 as soon as possible. Note that changes may affect delivery time and pricing depending on the request.

Q: What is the availability of a specific item?
If an item or size option is unavailable to purchase, it is likely out of stock. We strive to keep our inventory up to date, but delays from suppliers may occasionally occur.

Q: Where is my order?
To check your order status, email orders@homefurniturewarehouse.co.uk or call our team on 0123 456 7890.

Q: Do you price match?
If you find the same product from a genuine UK retailer at a lower price, contact us and we’ll do our best to match it.

Q: What if my order is delayed?
We’ll notify you of any delays, but if you haven’t heard from us, please contact us and we’ll assist you immediately.

Q: What if an item is out of stock after I place my order?
In the rare event this happens, we’ll offer you an alternative item or a full refund.

Q: Do you offer a trial period for your products?
No, we do not offer trial periods unless clearly stated on the product page.

Delivery Questions

Q: What is your standard delivery service?

• Sofas/Dining Sets: Delivered by a two-man team to the ground floor.

• Beds/Rugs: Delivered via trusted couriers within 2 working days, with tracking and a 2-hour time slot provided.

Q: Does the furniture require assembly?
Some items require simple assembly, like attaching legs. Others may need full assembly depending on the design.

Q: What is your Premier Delivery Service?
Available for sofas, this service includes ground floor delivery, full product assembly, and removal of all packaging.

Q: How long does delivery take?
Typically within 7–10 working days, though remote areas may take longer.

Q: How will I know my delivery date?
We’ll call you at least two days in advance to confirm your delivery date and time slot.

Q: Are there surcharges for upper-floor deliveries?

Q: What if the furniture doesn’t fit through my doors or stairs?
Please double-check measurements and access points before ordering. We’re not responsible for failed deliveries due to access issues.

Q: Can I collect my order?
Yes. You can collect your order from our warehouse by appointment. Bring a valid photo ID matching the order name and address.

Q: Do you deliver overseas?
No, we only deliver within the UK. However, we can deliver to a UK-based shipping company if you're arranging international delivery.

Q: Where do you deliver?
We deliver to England and Wales free of charge. Delivery to Scotland includes a surcharge (up to £150) and may take longer.
We do not deliver to Northern Ireland, Channel Islands, Isle of Wight, or Isle of Man.

Q: What do you charge for delivery?
Delivery is free to England and Wales. Scottish deliveries may include a small fee depending on location (never more than £150).

Payment Questions

Q: What payment options do you accept?
We accept all major debit and credit cards (Visa, Mastercard) and PayPal.
Cash on delivery is also available for many items. Financing options are coming soon.

Customer Care

Q: What if my furniture is damaged on delivery?
If your item arrives damaged, please email support@homefurniturewarehouse.co.uk with a photo and explanation. We’ll assess and resolve the issue quickly with a repair, replacement, or refund.

Q: What if I notice a fault after delivery?
Contact us right away. Depending on the issue and when it’s reported, we’ll guide you through your available options.

Q: How do I get support?
Fill out the contact form on our website or get in touch:

Home Furniture Warehouse
Unit 10, Furniture Business Park
London Road
Somewhere, UK AB1 2CD
Email: support@homefurniturewarehouse.co.uk
Phone: 0123 456 7890

Your statutory rights are not affected.